HUBUNGAN KINERJA TENAGA KESEHATAN DENGAN KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS SURALAGA KABUPATEN LOMBOK TIMUR

Muh Nizar

doi:10.55681/aohj.v3i3.525

Authors

Muh Nizar Institut Teknologi dan Kesehatan Aspirasi

DOI:

https://doi.org/10.55681/aohj.v3i3.525

Keywords:

kinerja tenaga kesehatan, kepuasan pasien, rawat jalan, puskesmas, sumber daya manusia kesehatan

Abstract

Kinerja tenaga kesehatan merupakan indikator proses yang menentukan pengalaman dan kepuasan pasien rawat jalan. Tujuan: Menganalisis hubungan kinerja tenaga kesehatan dengan kepuasan pasien rawat jalan di Puskesmas Suralaga, Lombok Timur. Metoda: Artikel ini menggunakan data potong lintang pada 110 pasien dewasa dengan consecutive sampling. Kinerja diukur melalui kompetensi, komunikasi, daya tanggap, ketepatan waktu, tanggung jawab, dan kerja sama; kepuasan diukur melalui lima dimensi mutu pelayanan. Analisis menggunakan statistik deskriptif, chi-square, odds ratio, dan korelasi Spearman. Hasil: Sebanyak 72,7% responden menilai kinerja baik dan 70,9% merasa puas. Proporsi puas pada kelompok kinerja baik mencapai 85,0%, sedangkan pada kelompok kinerja kurang baik 33,3%. Hubungan bermakna (χ²=28,23; p<0,001; OR=11,33; 95% CI=4,27–30,08), dengan korelasi positif skor total (ρ=0,603; p<0,001). Ketepatan waktu dan daya tanggap memperoleh skor terendah. Kesimpulan: Kinerja tenaga kesehatan yang lebih baik berhubungan kuat dengan kepuasan pasien. Pengelolaan SDMK perlu memprioritaskan disiplin pelayanan, komunikasi, responsivitas, penataan beban kerja, dan umpan balik pasien.

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